Library user behaviour and co-operative differences across state borders

As ever, opinions expressed here are entirely my own. This goes for anything in this blog, but it's worth reiterating today.

Once upon a time, a reference inquiry was a rarity in my library life. And when I went on a road trip, I could stop over for another CD just about anywhere without consideration of whether I'd stop in that town again.

Adelaide and Melbourne have very different public library behaviours and internal environments - from the little things all the way up. I've had a lot of time to observe and think on these and write down scraps of what I might say. Instead of writing a tome of minutiae I've decided to focus on two observations - customer usage patterns and inter-library co-operation. The implications of different funding models, particularly the long-term influences, are a third topic that might be worthy of future investigation but I don't feel that I am well enough informed to tackle that subject at present.

But first, some context

My public library experience has been in three library services, and these shape my observations. The first was a large suburban Adelaide library service with five branches (currently four), a range from wealthy to extreme economic disadvantage and incredible cultural diversity. The second was just outside of Adelaide, a town with two library branches, one of which was full-time, which also served a lot of visitors from nearby regional areas. The third, in Melbourne, is a large five-branch service in an area that's predominantly very wealthy.

As a serial visitor-of-many-libraries, I believe these two observations hold at least broadly true, if not universally.

On reference inquiry frequency

In Melbourne, library users understand that the staff are there to help navigate and pinpoint resources and make use of this opportunity.

Freshly arrived in Melbourne, during my first week in training, I was amazed how many reference inquiries I responded to. In Adelaide I did respond to reference inquiries, mostly local history and family history, but they were far fewer in number. Readers' advisory questions had been even rarer and I had begun to question the relevance of training in this, but now I receive several each day. Having always loved this part of the job, I am very happy! The only noticeable downturn I've observed since moving is in providing general purpose support in computer and device use outside of supporting library-specific systems and resources. In both services I worked in during my time in Adelaide libraries these were common, general website, email and word processing inquiries being particularly frequent - now inquires rarely stray outside of e-books, WiFi login and printing.

The reasons for this aren't immediately obvious, I can see the effects of differing user attitudes but the core eludes me yet. I have inklings, but nothing I can make a statement about.

Whilst I continue to observe and try to understand what makes library users in Melbourne more aware of the professional service capacity of libraries I'd be grateful to anyone who can share their own insights.

Strength in numbers

Adelaide's - and indeed all of South Australia's - libraries are recognised for their co-operation by way of the achievements of One Card / OneLMS / PLSA consortium, something I'm asked about often. Their co-operation, however, is much older and deeper. The systems providing public Internet and WiFi are shared rather than operated by each individual service and have been for years. I could visit any public library with my SA library card and log in to WiFi with the same login and no re-registration even before One Card, though that has substantially streamlined the experience. A system less visible to the public, P2, whilst no longer doing everything it was once built for, still offers state-wide consortium buying of collection materials so that even the smallest libraries are able to leverage some of the opportunities of a large buyer. Cross-promotion between library services at both staff and customer levels is quite commonplace.

Melbourne is different - the library services have a powerful individualist streak - there's the capacity to search across all public library catalogues and for customers to initiate inter library loans thorough Library Link Victoria  but asides this the co-operation I see is with other types of organisations - community centres, interest groups and other council or government bodies. Whilst there is interest and talk between library services about doing things differently, they don't seem to have gone terribly far with a myriad of reasons given - though I must add a caveat there, I'm further from such things than I once was so might be missing a lot. It will be interesting to see how co-operative efforts change over the next few years as other examples from around the country continue to appear.

Both Melbourne and Adelaide have very strong professional interactions (though in Melbourne this is more structured with many more events and the number of people involved vastly higher) - librarians talk to each other, share ideas and values but in Adelaide this has led to more joint efforts.

I believe that the difference in past and present funding models for the libraries in each city have played a substantial role in shaping the co-operative differences, however as previously stated, I don't currently feel well enough informed to analyse this with any confidence.

Lastly

There is greater difference between the libraries in Adelaide and Melbourne than I expected - I knew before I arrived that differences of scale would be substantial, in the city-wide sense if not in every branch I visit. Through Twitter I had become well acquainted with several librarians in Melbourne and noticed professional attitudes were similar in each cities and so expected it to continue into the working reality.

The various environments - particularly the historical environment - are what I presume to be the driver of difference. I suspect that funding challenges of the past are especially significant to co-operative differences. The user behaviour differences are harder to understand - it appears more fundamental than a short-term publicity effect.

Most of all I see that each city's librarians have a great deal to learn from each other yet, and that moving from an area of familiarity to another geographically removed from my roots has been a professionally valuable decision

If you'd like to discuss these differences, or others, I'd welcome it either in the comments or via Twitter.

Comparative GPS

This morning I had an interesting experience that set me thinking. I will explain the situation later, but first, my history of GPS use.

My first GPS device was a Garmin 62s with a separately purchased map pack that collectively set me back about $750 in 2011 or thereabouts. It's best for hiking (and geocaching) but is capable of navigation. I bought a car mount and tried it out. The results weren't great. It had no idea where Fullarton Road or occasionally, entire suburbs, might be and directed me to take illegal or impossible turns. If made to recalculate more than three times it would stop navigation in a huff. Worst, it could only beep. I returned to using paper maps though still use this otherwise rugged and reliable unit - just not as a driving GPS.

The majority of my experience is with the function built into Samsung Android phones, particularly an s2 and a note 3. This does have peculiar ideas about pronunciation and what constitutes a slight turn vs. a turn but the verbal instructions are timely and clear. I don't even have to remove my phone from my bag once it's set. It is patient with recalculation and has good traffic data that lets me know the best route at the time I want it.

This brings me to the experiences I have had in the last week. I have had the opportunity to drive a 2014 Subaru with inbuilt factory GPS while moving. It's a very nice car. I am already regretting not having cruise control in my own. The first few times I used the inbuilt GPS it went well. I really liked the indication on which lane to pick and the pronunciation was no worse than my phone's. This was until I visited friends last night and had a slightly unfamiliar route to take afterwards. I chose a point along the way rather than the destination as it was easier and I was tired. As I did not stop at the destination the car nav kept telling me to turn around all the way home and I could not see how to cancel it.

In the morning, it attempted to start navigating to the same place. I didn't have time to figure out how to cancel, so just programmed my destination from the device's history - the house I have just left and am cleaning, a trip of around 50km and,  in decent traffic, about an hour. I know the drive between my parents' house and my own very, very well. The route the car chose without benefit of traffic data was absurd. With peak hour in full swing it would go through many of Adelaide's most congested areas. I drove another way - South Road was very congested but quite quickly I was on a series of linked expressways and highways and flying along at 90-110kph with the aid of cruise control and none of the congestion. I thought it would be interesting to see when it recalculated to my route. I was first concerned before I even reached the first expressway as it asked me to turn from the underpass onto a road more than five metres directly overhead. It constantly nagged for u-turns and asked me to take every single expressway exit.

As I drew closer to my destination the game instead became one of seeing how close I could get to my destination without it agreeing with me. The answer amazed me. I arrived,  parked in the driveway and looked at the display informing me that while my car was on the nav map's finish flag I had 92km and over an hour and a half to get to where I already was. Since it's such a strange result I took a picture so you can see the truth of it.

I zoomed out and noticed that it wanted me to go back to a place on its route shortly after I deviated from its plans. I think that I will use my phone from here on. With SA requirements I can't look at that at all, but at least it is not so mind-blowingly daft.

Seeking out art and making my own

Week 20 (11-17 May)

At some point I got ahead of myself, this week is actually week 20...

With a whimsical photo of my fridge and onions at the supermarket, you can see that my week got off to slightly dull start. I did make a bookmark, at least. Thankfully things picked up toward the weekend, on Friday Cibo's offered free coffee for it's first day in Gawler so I took some puzzles and did a little people watching. On Saturday I visited the Art Gallery, which I'm slowly working my way through trying to see everything. I can only properly look at so much art in one day, and at the moment I've almost finished Gallery 3 - the first two galleries only took a visit each, but the third is much, much bigger. A third trip ought to be enough to see it properly. I also took time to check out the unofficial art around Adelaide. This week's feature photo is one of the coolest I've found in a while, if you want to see it for yourself it's behind the ANZ in Rundle Mall.

I'm really proud of the photo I took on Sunday too. It's the last of the small images, and was taken to the theme 'Home' in the photo a day I intermittently take part in. I've enjoyed it so far, but not really drawn any attention. There are some very talented people there. This photo, however, has been something of a success. I didn't really want to take a picture of my house - it's a nice place to live but not terribly photogenic. Instead, I just played with the idea and came up with an image captioned 'Home is where the books are'.

2015: A photo odyssey, part next

This is a catch up post, I'm just going to give you a few photos for the weeks I've missed posting for rather than worrying too much about having one a day. When I set out to take these photos, I promised myself I wouldn't let it get too stressful. It's a personal project taken on for the fun of it. So next month I'm going to try using prompts again because I find them a good source of inspiration - and in the cooler months I find photographic inspiration in much shorter supply than usual.

Moving right along.

Week 13 (16-22 March)

The highlight photo is from the chocolate walking tour I went on - a birthday present from Mum and Dad as this year I decided that I was more interested in doing things with people than coming up with a list of stuff. It was amazing! We stopped at seven venues, tried an amazing variety of chocolatey things and learned quite a bit as we went! This mint iced chocolate from Steven ter Horst was absolutely wonderful.

Week 14 (23-29 March)

 

The most significant thing this week, was that with incredibly inconvenient timing, my phone completely failed. Attempts at bring it back failed, and a new phone was ordered. After a phoneless week, I got the new one... which has a fault with the aux out. So it's gone back for repairs and as I write this I'm using a temporary very cheap phone I bought. It's got an incredibly dreadful camera in it, and I'm eager to have the very nice new phone back.

The highlight photo I chose because I preferred it to the dead phone photo (which is the first little one, I was feeling silly that day). It's part of my back fence, though the gate is in the neighbours' section. It's a heritage listed stable wall and gradually crumbling but it is quite beautiful.

Week 15 (March 30-April 5)

The highlight this week was a camping trip - I spent the long weekend with a great group of people camping, walking, photographing and snorkelling. There's a much bigger album of photos on Facebook if you are interested. The highlight is a fishing boat on the beach at Pondalowie Bay, near our campsite. The oldest graffiti is from 2008, so at a guess that's roughly how long it's been there. It made an amazing photography subject (and backdrop)!

During this week I actually had my new phone, I had some important calls to make/take and hung onto it until I could arrange a substitute. The photo of my feet has a short story - I took a photo much like it for Instagram on my previous phone, but I wasn't able to send it out before my phone shut itself down for the last time, not able to connect to a computer for retrieval (thankfully all but that photo had been backed up).

Week 16 (6-12 April)

A pretty normal week, mostly, and one for getting things done. In the case of the first photo, with a chai and in the Adelaide City Library. After my  haircut, I had work to get done on a deadline. The library proved to be a great place to plug in and get things sorted out.

I also went to a Board Games Day event - and won the door prize! Otherwise it was a good but unremarkable week of getting things done.

Week 17 (13-19 April)

Bacon + Eggs + Pancakes + Maple Syrup is the love story that won me some movie tickets in a twitter competition. There really only was one way to celebrate...

Side note, I actually like this one highlight, other smaller photos format. It's far less time consuming to put together, and I think it looks better too. Just as well I decided to change format for the catch up!

2015 photo post up-to-dating

54 (23rd February) - Fix - I took time to fix this mouse... he's Mum's and was a victim of kitten curiosity a little while ago. PVA glue was all I needed - that and to tackle the job in stages. At this point there are already some sections that have been glued back together. I was pleased with the results, and the mouse is back on the shelf.

55 - 12 O'Clock - I was out on the road, almost at Keith, on the longest distance driving day I've yet had. I enjoyed it more than I expected though wouldn't want to do this kind of thing daily.

56 - Reflection - after an interview I take time to reflect - on this occasion that meant time at Picaninnie Ponds, a place where I really enjoyed the isolation, if only for a little while, and during the drive. While much of my mind focuses on the road and the route there's plenty left to contemplate life, the universe and everything. The skies were pretty spectacular too. They might not be a literal reflection but they help with the reflecting.

57 - Grow - Something this lobster at Kingston SE did?

58 - Still Life - I took a few more traditional subject photos but wasn't really happy with them. Instead I focused on background and light. Which I need to work on more... but made some progress. This is my favourite of the shots taken, possibly not the best lit but in combination with framing it seems stronger.

59 - Thank you - not so much thank you, as thankful. For the festival season in Adelaide, the atmosphere, buzzing and excited, and for good nights out. This night I caught one of the $5 shows and enjoyed some food, drink and people watching.

60 - Starts with R - R & R and Reading. I've enjoyed a few books with a sociology/psychology angle lately and they've been good food for thought too.



-- From here I decided to take some time off, I don't want to burn myself out, so if I need a break in my creative projects... I'll take them ;) Days 60-74 I'm considering that break though the few photos following I've included anyway. They were taken incidentally rather than as part of an ongoing effort --

66 - Spotted some street art on the way to Yum Cha in the city with friends, these were Chinese donuts, crisp pastry inside, soft pastry outside, tasty sauce. I tried tripe for the first time, the flavour (especially with sauce) I found to be decent but I just couldn't get past the texture and found it difficult to eat as a result.

70 - I made my second batch of jam, this time with peaches. The method was a little trickier but the results were good. It didn't set as firmly as the nectarine jam did but I'm still happy with the outcome. This was also a much bigger batch so I'll have jam for quite a while now.

71 - A night out at the fringe. I saw 'Randy Writes a Novel' with a friend and had a lot of fun doing so. Couldn't take a photo then, so instead, this was my dessert. It was gooood.

72 - Colour - I jumped into responding to a prompt today as it inspired me. Overnight I heard that Sir Terry Pratchett died. His books brought much colour to my life and will continue to do so, I love re-reading these from time to time.

74 - After a huge and wonderful birthday weekend (this mug was a gift) spending time with friends and family and seeing La Soiree, which was absolutely incredible, it was time for a cup of tea. I will keep creating, keeping calm... is a work in progress. Although I'm going forward without prompts for now I'm hoping to resume more regular photography after this break.

2015 Photo Challenge Week 7

Themes used this week

40 - Energy - I burnt some off in the evening along the river track. I'd like to make this a more frequent occurrence.

41 - This inspires me - I often find street art inspiring, this was done by local artist Jake Sanders for Gawler's Fringe events. I've got a card design sketched out that this inspired, now that the weather's cooled off I'll have to see about making it.

42 - On the wall - I helped a lady put up her exhibition in a library a few years ago - I told her this was my favourite of her works. After I helped her to take it down again, she presented it to me. Such a good memory every time I see it just inside my front door.

43 - Pointy - my most used craft tool, an x-acto knife with a lovely fresh blade in it. I feel more confident with it than I do with a pencil or pen. That said, the circle in the background was cut using an adjustable circle cutter, another most excellent tool.

44 - Temptation - on a very hot day, I felt a great deal of temptation to find a place to immerse myself in water, unfortunately there wasn't a suitable option available. These pigeons found one in the fountain in front of the museum on North Terrace though.

45 - Love - Once again the library in Gawler ran a Blind Date With A Book promotion for Valentine's Day/Library Lovers Day. I made time to sit down with coffee, roses from the garden and some of a favourite chocolate. As hoped, the book 'The Ladies' Paradise' by Emile Zola was one I'd not have picked up on my own. I do love a good chance to try something new and different.

46 - Spot - A lovely spot to spend a couple of evenings this weekend... the laneway event in Gawler in connection with the Fringe, 'The Place Next Door' was nice and relaxed, a pretty ordinary laneway transformed into an art-filled performance venue and hangout spot.